We're here by email.
InkChase support is handled over email. Send us a message and a real person will read it. Before you write, the FAQ answers the most common questions about reminder rules, bottleneck detection, ceiling enforcement, and billing — you may find your answer there in seconds.
Product support
Questions about connecting your DocuSign account, reminder rules, the bottleneck leaderboard, bulk nudge, or billing. This is the right address for almost everything.
[email protected]Privacy questions
Anything about what InkChase reads from DocuSign, where your data lives, signer PII handling, retention, or a deletion request. See the Privacy Policy for the full picture.
[email protected]Legal & terms
Contract, terms-of-service, or compliance matters for InkChase and AVSaaS. Review the Terms of Service first.
[email protected]Join the waitlist
InkChase onboarding opens in waves. Add your email to the waitlist and we'll reach out when a DocuSign connection slot is ready for you.
Go to the waitlistWhat to include
To help us respond faster, include the email address on your InkChase account and, if your question is about a specific integration, the DocuSign account name as it appears in your dashboard. Never send us passwords or OAuth tokens — InkChase never needs them, and we will never ask for them.
Free vs. Pro support
InkChase includes priority email support in the single Pro plan. As described on our pricing section, the plan is $29/month with a 14-day free trial.